Delivery of Outdoor Furniture
Please note Woodberry do not supply to residential customers.
Delivery Lead Times
Woodberry’s standard lead time from date of order is 2-3 weeks (This is subject to the necessary clearance; cleared funds or receipt of an official purchase order number).
Standard delivery charge is from £78 to mainland UK. Highlands and Islands may incur an additional delivery charge. Please talk to our team for further information.
Free delivery for orders over £1,500 + VAT
Woodberry contract deliveries to a national pallet distribution network. This means, that your delivery will arrive on a pallet in a large delivery vehicle (18 ton lorry), with a tail-lift, so the driver will drop the pallet off either at the kerbside or in your front drive.
The driver will not be able to take the goods across stones or shingle, neither will he take it into the back garden. He will only be covered by insurance to deliver the pallet within 3m of the back of the truck. However, sometimes, if the driver is willing he may take it further than this for you. In the event of parked cars restricting access, the delivery driver can only be expected to unload the goods as near as he reasonably can.
If no-one is around to take delivery at the pre-arranged date or time, Woodberry reserves the right to charge the customer for an aborted delivery (£78 per pallet). Any changes to delivery date / time must be made 24 hours prior to delivery, less than this an additional delivery charge may be made.
Day specific deliveries are at no additional charge – this is between the hours of 08:00 and 17:00 dependent on traffic conditions on the day. Timed deliveries can be arranged, this is an additional £15, and if you need to know an ETA, then Woodberry can only gain an ETA within a 2 hour window as the driver will have other deliveries on his vehicle, and may not know how long he is going to be at other deliveries.
You are of course, free to arrange your own collection from our warehouse if you are a commercial customer , visit our contact page.
If you would like us to deliver and install your furniture, using our trained fitters, then please call 01926 889922 to discuss this with us. This service may incur an extra charge and would be looked at on a job-by-job basis.
If you are not satisfied with the furniture or there is a problem, please notify us within 48 hours of delivery. We can arrange for collection of the items to return but we do charge a restock fee (2.5%) for this collection. Please talk to our team at the earliest possible point if you are unhappy with the delivery. 01926 889922
Deliveries are made on the acceptance of these points.
Please note Woodberry do not supply and deliver to residential addresses.
Thanks for your co-operation.